User experience isn’t a quantifiable product or outcome as much as it is a feeling. It’s the feeling a user has as a result of experiencing a product. In our clients’ case, this product is most often a website, app, or a SaaS offering. A UX professional enables the experience and feelings the user wants to have. UX roles look very different from organization to organization, or even project to project. Finding the right UX professional can be challenging– simplify the process and elevate the likelihood of hiring the right person by considering the following four principles:
Different people refer to their UX process by different names. Regardless, there are generally five or six steps to a solid UX process. We won’t go into all of the specifics here, but for a more in-depth explanation of UX process, check out this resource. Firstly, ask yourself this question: For what parts of the process will your new UX professional be responsible?
Once you have identified your new UX professional’s responsibilities as far as process, dig a little deeper. Ask yourself this question next: For which tasks inside the UX process will my new UXer be responsible?
Once process and tasks have been identified, think about the deliverables for your new UX professional will be responsible. Deliverables vary from project to project, so ask yourself this question: What deliverables will be produced by my new UXer?
Once process, tasks, and deliverables have been identified, consider communication. Communication is a significant part of a UX professional’s role. At its core, UX is about communication. The role of a UX professional almost always requires some level of education, evangelism, and influence. Understand the communication skills needed for the role. Ask yourself this question: Who will this person will be communicating with and what is the desired outcome of those communications?
Of course, when making a UX hire, there are more things to take into consideration (we always recommend a complete Ideal Candidate BlueprintTM). But these four questions are a great place to start.
Are you a UX professional looking to land your next role? Read about the four key questions to help you find a position that is a great fit here.