User experience is not so much a quantifiable product or outcome so much as it is a feeling. It’s the feeling a user has as a result of experiencing a product–or in our clients’ case, most often a website, app, or a SaaS offering. A UX professional enables the experience and feelings the user or visitor wants to have as a result of doing whatever it is they are doing. UX roles can look very different from organization to organization, or even project to project to project. Getting the right next UXer in your organization can be challenging. My goal with this post is to help you simplify the process while elevating the likelihood of hiring the right person. Below are four key questions you should ask when evaluating you next user experience hire.
- Process. People call their UX process, and the steps of the process, different things. However, typically, there are five or six steps to a solid process. We won’t go into the specifics here,but for a quick overview of UX process click here. The first question we should ask is: For what parts of the process will your new UXer be responsible?
- Tasks. Once you have identified the your new UXer’s process responsibilities, we should dig a little deeper. The next question we should ask is: For what tasks, inside the UX process, will my new UXer be responsible?
- Deliverables. Once process and tasks have been identified,it’s time to talk deliverables. While deliverables can vary somewhat from project to project, the next question we should ask is: What deliverables will be produced by my new UXer?
- Communication. Communication is a huge part of a user experience professional’s role. At its core, UX is all about communication. The role of a user experience professional almost always has some level education, evangelism and influencing. Understanding the communication skills needed for the role is critical. The next thing we should ask is: Who will this person will be communicating with and what will be the desired outcome of those communications?
Of course, when making a UX hire, there are more things to take into consideration (we always recommend a complete Ideal Candidate Blueprint), but these four questions are a great place to start. Let us know about how you go about making the right UX hire in the comments below!
Are you a UX professional looking to land your next role? Read about the four key questions to help you find a position that is a great fit here.
Mark Whitman is the founder and CEO of TeamBuilder Search, a dynamic recruiting firm that specializes in digital marketing, digital transformation, and emerging technology. He is an energetic and fearless adventurer who loves working with other innovative, entrepreneurial-minded professionals. He also happens to be a Sport Jujitsu national champion who literally broke his face in competing for the gold medal in the world championship. To discuss your toughest hiring challenges with Mark, contact him here.
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